Our goal is to ship all orders within 1-2 business days after receiving payment (excludes holidays). This includes any shipments that are drop shipped by our various vendors. If there will be a significant delay in your purchase, you will be contacted by a customer service representative to discuss alternate products or begin processing a full refund.
All orders containing hemp flower are professionally packaged including a “Notice to Law Enforcement” describing a legal hemp shipment along with a copy of the Certificate of Analysis for the products enclosed.
We ship products using legal methods via USPS/UPS, and tracking information will be provided to you once the shipment leaves our facilities. Once in transit via USPS/UPS, Elevated Trading cannot be held responsible for stolen orders, items lost in transit, undelivered items, or mistakenly seized items.
To be eligible for a return, your item must be unused, original seal intact, and in the original packaging. Our return policy lasts 14 days from date of purchase, and return inquiries must be submitted via email to firstname.lastname@example.org within 14 days to be eligible for a refund. Buyer is responsible for shipping costs on returned items.
This return policy does exclude hemp flower which is non-refundable. That said, customer satisfaction is our top priority. If there is an issue with your order of hemp flower, please contact your account manager or email us at email@example.com, and we will do everything in our power to find a suitable resolution.
If you happen to receive the wrong product, please contact us immediately so we can rectify the situation. Elevated Trading, LLC will cover the return shipping costs if the wrong products are delivered in your order.
If you receive products that are defective or damaged, Elevated Trading will replace those items at no cost to you as a customer. Please email pictures of the damaged merchandise to firstname.lastname@example.org to begin the replacement process.
Once your return is received, we will send you an email to notify you that we have received your returned items. Once inspected, we will send another email to notify you of the approval or rejection on your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method (credit card or bank account) within 7 business days. If requested, Elevated Trading can also apply the credit to your account for future purchases.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also leverage HubSpot integrations to help validate our marketing efforts and maintain customer information collected through the Site - you can read more about how your data is managed with Hubspot here: https://legal.hubspot.com/privacy-policy.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to deliver targeted advertisements or marketing communications that may be of interest to you. For information about how targeted advertising works, visit Network Advertising Initiative’s page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
-Digital Advertising Allliance: http://optout.aboutads.info/
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at email@example.com.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
The Site is intended for adults age 21+. The use of this site by minors is prohibited.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
Elevated Trading, LLC
Attn: Website Privacy
1331 US Hwy 80 E, Ste. 17, Mesquite, TX 75150
All Elevated Trading wholesale hemp products displayed on the site contain a total delta-9 tetrahydrocannabinol (THC) concentration that does not exceed three-tenths percent (0.3%) on a dry weight basis. Not intended for use by persons under the age of 21. Consult a physician before using this product. Do not use if pregnant, lactating, suffering from a medical condition(s), or taking other medication(s).
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